Refund policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
To initiate a return, please complete the following steps:
- Contact us at info@valor3d.com to let us know which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
To be eligible for a return, your item must be in the same condition that you received it, with no visible signs of wear or use.
You can always contact us for any return question(s) at info@valor3d.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.